FAQ
Shipping
What are your delivery times?
Our typical orders take 2-4 business days to process. Shipping time varies based on the shipping method that is chosen.
Read more.
How much will shipping cost?
If you are under the $55 product price, the shipping cost depends on the items you buy, how much they weigh, and the kind of shipping method you chose.
Can you provide worldwide shipping?
Go international is part of our shipping strategy. But this will be implemented in a later stage in the near future.
My Order
How can I cancel my order?
You can email our Customer Care team within 30 days of your purchase for a purchase cancellation to guide you through the process at hello@shinehijab.com.
What if I receive the wrong product?
You can email our Customer Care team within 30 days of your purchase for a refund or exchange to guide you through the process at hello@shinehijab.com
Do you offer exchanges for faulty items?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a refund.
We want you to be 100% satisfied with your purchase. If you’re not happy with an item for any reason, SHINE THE HIJAB accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online for a full refund within 30 days of original purchase, except on final sale items and if otherwise stated. Also, we do not return gift cards, gift boxes, and scrunchies.
Product
How do I return my product?
You can email our Customer Care team within 30 days of your purchase for a refund to guide you through the process at hello@shinehijab.com.
How do I care for my product?
It varies depending on each fabric and material composition. You can read and follow the instructions on each product page at the right-down part of the page in the "Material and Care" expandable section. In addition to the back side of the stitched tag label on your hijab/product.