Shipping & Returns
Shipping to the United States and Canada
If you're located in the United States and your order totals $70 and more, you'll enjoy free shipping. Processing and shipping usually take between 2-8 business days. For our Canadian customers, orders typically take between 5-25 business days to arrive, and the shipping cost is calculated based on the weight of your purchase and the courier you choose.
If you need your order to arrive sooner, you can choose to expedite your shipment at checkout. Please note that to qualify for free shipping, your order must meet the designated minimum amount after all discounts and promotional codes have been applied.
Please take note that orders shipped to Canada may be subjected to customs duties and/or customs processing and brokerages fees. It's essential to understand that SHINE THE HIJAB is not liable for any customs charges that may arise during the delivery process. However, we are always ready to help you in any way we can. Should you require any assistance please contact us on hello@shinehijab.com.
Shipping to Qatar
To our dearest customers in Qatar...
Shipping rates to Qatar are determined by the weight of your purchase and the courier you select. Depending on your choice, shipping speeds can range from 10 to 30 days. Note that you can will get lower shipping rates to Qatar if you are registered in services like MyUS and other similar providers!
Please be aware that international orders may be subject to customs duties and/or customs processing fees. It's important to note that SHINE THE HIJAB is not responsible for any customs charges incurred during the delivery process. However, we are more than willing to assist you in any way we can. Should you require any assistance or have any questions regarding your order or customs-related matters, feel free to reach out to us at hello@shinehijab.com. We are always here to help!
Here are some options for a variety of choices for low cost shipping to Qatar. Choosing the best shipping service can depend on various factors such as cost, delivery speed, reliability, customer service, and specific needs. Here’s a brief overview of some of the top options to help you decide:
- MyUS:
Pros: Reliable, fast shipping, good customer service, and a large number of shipping options.
Cons: Can be pricier compared to some other services. - Shipito:
Pros: Competitive pricing, multiple warehouse locations, flexible shipping options.
Cons: Customer service can sometimes be slow to respond. - Stackry:
Pros: No sales tax, good customer support, free package consolidation.
Cons: Slightly higher shipping rates. - Shop & Ship (Aramex):
Pros: Extensive global network, reliable, good tracking.
Cons: Membership fee, higher shipping rates for some regions.
*Please note that our company does not receive any benefits or commissions from the shipping services mentioned. These recommendations are solely provided to assist our customers in finding affordable shipping options/methods to Qatar.
Shipping to The United Kingdom and The Rest of The World.
We opened our shipping to the UK and the world. International shipping costs and times vary from country to country depending on the destination address and the package weight. It might be between 7 –27 days to arrive at its destination. Please be aware that international orders may be subject to customs duties, taxes, and/or customs processing fees that are determined by the government of the destination country. SHIEN THE HIJAB is not responsible for any tax or customs charges that may occur on international deliveries. However, we are here to assist you as much as we can. If you require more information, please do not hesitate to contact us at hello@shinehijab.com.
*Please provide your complete shipping information, including your phone number, to ensure safe delivery of your shipment.
Returns & Exchanges
Our Policy
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for a refund.
We want you to be 100% satisfied with your purchase. If you’re not happy with an item for any reason, SHINE THE HIJAB accepts returns of unworn, unwashed, undamaged, or defective merchandise purchased online for a full refund within 30 days of original purchase in its original bags, except on final sale items and if otherwise stated. Also, we do not return gift cards, gift boxes, and scrunchies.
Please note that we reserve the right not to accept any product with visible signs of wear.
How to Return
You can email our Customer Care team at any time for the refund to guide you through the process at hello@shinehijab.com
Please note that for the U.S. customers, $7 USD will be deducted from your refund to cover the cost of shipping and restocking the merchandise. However, this fee is waived if you opt for an exchange or store credit.
For International Returns, Please note that we are not responsible for shipping fees or lost returns. You will be refunded for the items returned, not the shipping costs or any customs/duty fees you might have incurred upon receiving your order.